Get in Touch With Us

Got a question about a bonus offer, spotted something that needs updating, or want to flag a concern about a listing on this site? This page explains how to reach the team behind US Online Casinos and what you can expect once you do.

The Best Way to Contact Our Team

Email is the most reliable route to reach us. Send your message to [email protected] and a real person will read it — we do not rely on automated replies to stand in for a proper response. Most messages get a reply within two working days, though this can run a little longer if we are dealing with a higher volume of enquiries.

Including a short summary of what your message is about helps us route it to the right person and get back to you faster. If your question relates to a specific casino site, mentioning the name upfront saves a back-and-forth.

What You Can Get in Touch About

• Bonus and free spins questions — If a wagering requirement, expiry date, or game restriction on a listed offer is unclear, ask us before you claim anything. We would rather clarify than have you claim a bonus you did not fully understand.
• Corrections and updates — Offer terms, editorial ratings, and licensing details change over time. If something looks out of date, we want to know so we can check it and update the page.
• Site feedback — If you would like us to cover a particular payment method, state, or type of game in more depth, tell us. Reader input genuinely shapes what we write about next.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We will point you toward appropriate support resources rather than treat it as a routine enquiry.
• Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation and want to discuss working with us, introduce yourself and explain what you have in mind.

What This Site Can and Cannot Help With

We publish independent research and comparisons of online casinos serving US players, including how non-GamStop casinos compare for readers looking beyond standard exclusion schemes. We do not operate any casino, process deposits or withdrawals, or manage player accounts. If your question is about a specific deposit, a delayed withdrawal, or a locked account, that has to go to the customer support team of the casino itself — every operator listed on this site provides its own support channel, usually live chat or email, accessible once you are logged in.

What we can help with is understanding how offers work, what to check in a bonus's terms before you claim it, how licensing and eligibility rules apply in your state, and how the sites we cover compare on the things that matter — deposit options, RTP disclosures, and withdrawal timeframes among them.

Before You Reach Out: A Few Things Worth Checking First

A number of common questions can be answered without waiting for a reply:

• Bonus terms — wagering requirements, maximum cashout limits, and expiry windows are usually listed on the casino's own promotions page. Read these in full before claiming any offer, free spins included.
• Eligibility — online casino play is generally restricted to adults who meet the applicable state minimum age, typically 21, and who are physically located within a state where the activity is permitted. Availability varies by state, so check local rules before signing up anywhere.
• Verification requirements — most licensed casinos require identity verification (KYC) before processing a withdrawal. This is standard practice and not a sign of a problem with your account.

Responsible Gambling Support

If gambling has stopped being enjoyable, is affecting your finances, or you are worried about your own play or someone else's, please treat that as more urgent than any question about a bonus. National organisations such as the National Council on Problem Gambling operate a confidential helpline, and many state-licensed casinos offer self-exclusion tools, deposit limits, and time-out features directly within your account settings. You are welcome to mention this in an email to us as well, and we will do our best to point you toward resources appropriate to your state.

What Happens After You Send a Message

Every message is read by someone on our editorial team, not filtered through a bot. We aim to reply within two working days. If your enquiry needs input from someone else on the team — for example, a factual correction that needs verifying against a casino's current terms — it may take a little longer, but you will always hear back.

We take accuracy seriously, particularly around bonus terms, licensing claims, and payment details, since these change without much notice. If you have found something on the site that no longer matches what a casino actually offers, telling us helps keep the page useful for the next reader.

Thank you for taking the time to read this far. Whether it is a quick question or a longer piece of feedback, we look forward to hearing from you.